If you need any kind of help with your service or understanding anything about your monthly statement, contact Dakota Valley at 701-493-2281 or toll free at 800-342-4671. Or, you may e-mail
dvec@dakotavalley.com.

We'd also like to know how well we served your energy needs. Tell us how we did by filling out the form on our Contact Us page. Thanks for your patronage; we hope we can serve you again someday!

If you are having difficulty covering your monthly expenses, we ask that you please contact our office as soon as possible. 

Please call 1-800-342-4671 and ask for Tami. 

For your convenience, we have listed phone numbers of social services agencies serving Dakota Valley's members, that may be able to assist you.

Dickey County       349-3271           Ransom County      683-5661
LaMoure County    883-5301           Richland County     642-7751
Logan County        754-2283           Sargent County       724-3291    
McIntosh County   288-3343           Stutsman County    952-6868  

If you're late with your payment:

Dakota Valley Electric appreciates your efforts in keeping your account current. A late payment fee is applied to all unpaid balances after the due date. Should an adverse event prevent you from keeping your account current, please give us a call at 800-342-4671.

Levelized budget billing evens out the highs and lows of your electric bill. When you are enrolled in levelized budget billing, a computer calculates your budget amount each month and rounds the dollar amount up to the next $5.00 increment.

To enroll in Levelized Billing, call the Edgeley office at 701-493-2281 or Toll Free 800-342-4671. Or
e-mail to:dvec@dakotavalley.com

Mail your payment to the following address or drop it off at our Edgeley or Milnor address. 

Edgeley Office
7296 Highway 281
Edgeley, ND 58433-9503

 

Make paying your electric bill easy! Dakota Valley Electric's Pay by Bank plan will automatically pay your electric bill directly from your bank account.

The Pay by Bank plan will help you in several ways:

  • Saves time - fewer checks to write

  • Pays your electric bill conveniently and timely - even if you're on vacation or out of town

  • No lost or misplaced statements - your payment is always on time - no late fees

  • Saves postage

  • Easy to sign up, easy to cancel

When you sign up for Pay by Bank (by filling out this form), you will receive your electric bill as usual. Then, on the due date, we will automatically deduct payment from your account.

Here's how the Pay by Bank plan works:

You authorize regularly-scheduled payments from your checking account. Then, just sit back and relax. Your payments will be made automatically on the due date. Proof of payment will appear with your bank statement.

Best of all, this convenient service is available at no cost to you.

Dakota Valley offers several convenient ways to pay electronically, by phone or online.

By phone, call us toll free: 1-844-262-2438.

  • You must have your Dakota Valley Electric account number before calling.

  • Easy-to-follow prompts will guide you through the payment process

  • Pay via e-check, VISA, MasterCard or Discover

To pay online:

Dakota Valley now offers two ways to pay online:

  • Pay Now: make a one-time, quick payment
    Fill in the required fields to make your one-time quick payment. Please have account number ready.

 OR

  • SmartHub - Log into your account via SmartHub
    SmartHub allows you to view all your account information as well as make a payment on your account via e-check, VISA, MasterCard or Discover and set up recurring payments. First time customers must set up a user name and password.

Download the SmartHub App: Apple | Android.
The SmartHub App allows members to make payments from a smartphone or mobile device. Members may also view account information like usage, outage information and more.

 For an even more convenient way to pay your utility bill check out our

Pay by Bank Program.

Saves time – bills are always paid on time – no late fees – easy to sign up

Please note: All of these services are only available to make payments on your electric bill.

They may not be used to make payments for other services offered by the cooperative or its subsidiaries.

For more information
If you have other questions or need more information about paying your energy bill by credit/debit card or electronic check, email dvec@dakotavalley.com or call 1-800-342-4671.

Smart Hub gives you the ability to instantly view information about your current bill, bill payment history, electricity usage and monthly cost comparisons.

Why use Smart Hub?

  • For you to pay your bill on-line, Smart Hub eliminates the paper billing you receive and gives you the same information via the Internet--plus these added benefits:

  • You have instant access to your Dakota Valley Electric account 24 hours a day, 7 days a week.

  • Any time you need a record of your bill, you simply print out the information you need.

  • Smart Hub gives you all the information you received with the paper billing PLUS your billing and payment history, your kilowatt-hour usage history and monthly cost comparisons.

  • You'll be notified by e-mail when your current bill amount is ready to view each month.

  • Smart Hub is provided through a secure server so your information is private and safe.

  • Smart Hub is fast, informative, simple, secure and fun!